Group Transportation

Once your Reservations are confirmed after your Payment is processed, you will be given by Email your Confirmation Number which you must refer to when making any changes, have any additional questions or wish to cancel or reschedule your Reservations.

ALL CANCELATIONS MUST BE MADE AT LEAST 72 HOURS PRIOR TO DATE AND TIME OF SERVICE.

All Cancellations must be made and confirmed by Email and prior  to the 72 hours Cancellation Period to qualify for a Full Refund. Cancellations made after the 72 hours cancellation Period will not be refunded.

THERE ARE NO EXCEPTION TO THIS POLICY.

Passengers at the Airport are responsible for their own luggage. Our Drivers are not allowed to assist Airport passengers with their luggage inside the Terminals as they must remain with their vehicle. They are able to assist with loading and unloading luggage curbside. They can also ask an Airline Attendant to handle Customer luggage inside the Terminals..

Any passenger property found in our vehicles will be returned to the Lost and Found Department at the Airport.  Should you find your property missing please contact our Office as soon as possible so we can have the Driver check the vehicle before they transport other passengers.

Phoenix Vans is not responsible for lost or misplaced passenger property.

We are dedicated to excellence in Customer Service.